All posts by Richard B
Below are all of Richard B's postings, with the most recent are at the bottom of the page.
Robert Barrett: I have been in touch with Freeview advice since April 1 concerning this HD issue. My connection is via a BT DTR2100 (Humax) box. They accept there is a problem with Beacon Hill Transmitter but Engineers seem to be struggling finding the problem. I have provided a log of events which shows it happens every 10/11 minutes to a greater or lesser extent ( total blank screen, audio glitch, pixellation etc). The timing of the next glitch is predictable. I have tried all the other suggestions of attenuators, filters, new cables etc but to no avail. Just have to wait and see I guess.
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Phil Squires:
Phil I have been complaining about the issue that everybody else is complaining about since the re-tune on March 27th. The BBC accept there is a problem with this transmitter so I do not understand what MikeP is saying. I have it in writing that they accept there is a problem and the BBC are talking with the transmitter people. I contacted the BBC on this telephone number .03709016789, provided to me by Ofcom . They registered my complaint and asked me to encourage anybody else with the same problem to call the BBC on this number to escalate the issue. It is pointless purchasing new equipment as there is no guarantee that it will work satisfactorily with this transmitter. 7 weeks has now passed with no action. HD channels are unwatchable yet we have to pay our licence fee. All the suggestions that the problem lies with the customers equipment are rubbish. Encourage everyone to call this telephone number and lets get this issue sorted.
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Terry Bannon:
Terry get everyone to call this number 03709016789 and register their complaints with the BBC. This number was given to me by Ofcom. The more calls they get I was told would escalate the issue. It is clearly a result of the alterations made to the muxes on the 27th March as no-one seems to have had a problem for years until then.
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Tuesday 23 April 2019 12:03PM
Terry: We are having exactly the same problem after changes to Beacon Hill transmitter in Torbay. Have tried all the suggested changes including filters ,attenuators etc but still the same. Next stop Ofcom.
Richard B