Apologies for UK Free down this morning
Brian Butterworth published on UK Free TV Just a quick apology to everyone for UK Free TV being unavailable from about 9:30am until 11:30am today.
It seems that one of the memory chips in the dedicated server had gone wrong.
BPWeb, the hosting company replaced the machine and got everything back working within a couple of hours.
If you spot any problems... please let me know.
All questions
In this section
Thursday, 16 May 2013
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gordon pithie11:49 PM
Power cut in Samuel Vale House this morning and since power has been restored we have not been able to receive any channels - what should i do to resolve this ?
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Friday, 17 May 2013
gordon pithie: Contact your landlord, or whatever party is responsible for the aerial system.
The communal aerial system requires a power supply. One possibility is that the circuit breaker has tripped out, as they sometimes do when power is lost.
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Monday, 20 May 2013
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GORDON E MAGGS10:36 AM
Bristol
I am having annoying breakdowna which ared intermittent. Message - "not getting
satellaite signal" applies to all programmes!! Have tried switching on and off with mil result. I have previously complained about a defective black box which you ignored. It is about time tghat your service matched your proices which are in excess iof BT/Tall Talk/Orangge.
GORDON E MAGGS - 210144053654
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GORDON's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage
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GORDON E MAGGS10:41 AM
Bristol
I am simply asking for service and your
contract fulmillment. constant breakedowns of the signal are not acceptable.
will not use a premium telephone line
reply via e mail please
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GORDON's: ...
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PTownsend1:44 PM
Eastbourne
Hi, Is there a problem with Freeview in the Hastings transmitter area at the moment. We have lost about half our channels since last thurs. Thought it was the weather but it does not usually last this long. Have done a hard retune to no avail and the channels missing are from different multiplexes. Any ideas? 20.5.13
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PTownsend's: mapP's Freeview map terrainP's terrain plot wavesP's frequency data P's Freeview Detailed Coverage
PTownsend: It would have been useful to know which multiplexes you are having difficulty with. I shall assume that it is likely to be the COM channels.
See here for a full list of services by multiplex:
DTG :: DTT Services by Multiplex
In the UK there are two types of digital terrestrial (Freeview) licensees: the Public Service Broadcaster (PSB) and Commercial (COM) broadcaster.
The signals of the PSBs come from all transmitters that the former four-channel analogue did and are intended to be receiveable by existing aerials.
The COM channels have inferior coverage to the PSBs. They broadcast only from 81 of the largest transmitters. Some viewers will have to replace their aerials in order to pull them in. A few others may find that another transmitter prevents reception due to being co-channel (same frequencies.
In the case of the Hastings transmitter, its COMs are co-channel as the PSB channels of the Eastbourne relay transmitter on the top of South Cliff Tower, which is 3 miles south of you. This could be the cause of your issues, if they relate to the COM channels from Hastings.
Retuning is a waste of time if the channels are tuned correctly. All that will be achieved is the same result. Poor signal cannot be rectified by retuning, unless the signal being received is not from the transmitter to which the aerial faces (wrong transmitter) in which case the answer is to ensure that it is tuned correctly in the first place.
If you are getting too much interference from Hastings then perhaps you can pick-up the full service from Heathfield instead.
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PTownsend: The last paragraph should say:
If you are getting too much interference from Eastbourne then perhaps you can pick-up the full service from Heathfield instead.
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PTownsend4:44 PM
Eastbourne
Thanks Dave. It does look like it is all the COM channels we are not receiving now (even though our neighbours seem fine?). So it may be that we have to get the aerial turned to Heathfield.
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PTownsend's: mapP's Freeview map terrainP's terrain plot wavesP's frequency data P's Freeview Detailed Coverage
PTownsend: It may be that the interference isn't as great where your neighbour's aerial is or that it is less sensitive to it.
If your aerial is a Group A one (which it may be if it was installed in the days of four-channel analogue) then it won't be suitable for Heathfield; you will require a wideband for Heathfield, if indeed you can receive from it.
Group A aerials have red tips. See:
Aerials, TV Aerial and Digital Aerial
One possibility may be to mount the aerial on one side of the building where there is good reception from Hastings, but where the building acts to block the unwanted signals - if there is such a location.
Or the signals from Heathfield may be sufficient at your location and you may decide to cut your losses and go with a new aerial for it.
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