My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
All questions
In this section
Sunday, 27 December 2015
J
jb388:40 PM
mandy: Have you tried disconnecting it from the mains for a few minutes before reconnecting it again? although initialising is generally a term displayed when a problem exists with the hard drive, that is if your box is of the Sky+ variety?
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Thursday, 31 December 2015
M
m Flanagan3:05 PM
my tv saysmy sky&hd box are not getting any signals tried everthing nothing working had this for 4 days now need help
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MikeP
6:34 PM
6:34 PM
m Flanagan:
Try switching off the Sky box at the mains supply and removing that mains supply plug from the wall socket. Wait 5 minutes and plug it back in again and turn on. When the box has reset, see if you get any channels. If you do then there is a fault developing in the box. If you don't then there may a fault in the cables from your dish to the box or in the LNB on the dish (though such faults are rare).
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Friday, 1 January 2016
M
m Flanagan3:33 PM
thanks I have done everything you told me but still is not working
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MikeP
5:29 PM
5:29 PM
M Flanagan:
Then it seems you have either a faulty box or a faulty LNB. If the former then Sky are the ones to contact, especially if you have taken out the insurance cover. Or you could try buying an 'inexpensive' Sky or Freesat box on line to try. If that works then the LNB is OK. Otherwise, talk to a local TV retailer and/or aerial contractor as the LNB or leads may need replacing.
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A
Al Bonici7:10 PM
I have a 2m dish and live in Malta. Is it possible to get UK freeview channels given this setup?
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Saturday, 2 January 2016
MikeP
2:26 PM
2:26 PM
Al Bonici:
Freeview services are not transmitted via satellite, they are provided via terrestrial transmitters only.
You may be able to receive some UK television channels via satellite, as Sky and Freesat signals may be available with your large dish. It will need to be aimed towards the orbital position 28.2 degrees East, the actual azimuth and elevation setting of the dish will need to be found by using one of the many on-line dish aiming websites and entering your location as coordinates (x degrees East or West and x degrees North).
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A
Alan d4:47 PM
We have recently bought a villa in the Costa del Sol. I was led to believe that i could get freesat British tv. There is a dish on the roof and all cables appear to be present. I bought a skybox and a sky card ( the card i was led to believe was needed only for freesat tv) But nothing appears to work. I just get the message that there is no satelite signal? Have tried rebooting but to no avail. Any ideas?
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Sunday, 3 January 2016
MikeP
3:07 PM
3:07 PM
Alan D:
Freeview is not available via satellite, Freesat and Sky services are. A sky box does not need a viewing card top receive the Freesat services, it only acts as a form of filter to show the localised services for the area where the card is registered. If no card is inserted you will get all the services, local ones being in the 800 range of LCNs.
You do not give any information about the dish size nor where it is aimed. You will need a dish of at least 1.8m diameter, possibly larger if you are towards the southern end of the Costa. It must be aimed directly at the satellites which are position in an orbit above the Equator at a point 28.2 and 28.5 degrees East of the Greenwich Meridian. The aim of the dish is best calculated using one of the on-line satellite dish aiming calculators - niote that it does not point 28 degrees east at your location. You need to get the azimuth abd elevation values from the chosen website and adjust the dish to those angles, allowing for the use of an offset arm with the LNB. Only then might you get some signals.
You might consider a non-Sky satellite box designed for use with Freesat instead. That will put the prgorammes onto the correct LCNs. The dish considerations above still apply.
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A
Alan d5:08 PM
Many thanks Mike, am back in the UK at the moment. Will measure the dish when back out end of January, but am assuming dish is sufficient. It certainly looks 1.8 m or bigger. I just assumed it was lined up so the more probable cause is that it is not lined up properly. We are towards the Mijas Pueblo area.
Cheers
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