All posts by Jackson G
Below are all of Jackson G's postings, with the most recent are at the bottom of the page.
Hi there - your suggestion did not work however thank you for your quick and informative response - way faster and more helpful than Samsung! We have found out both e4 channels have a poor signal (3%) so are considering a booster? We still don't really understand, as the picture is 100% okay for 5-10 seconds before cutting to black and restarting the television!
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Hi there.
Model Code - PS43F4500.
Did aerial test and no shut down whatsoever.
However, checking signal fascinating. When we measure the signal strength, the TV does not shut down when on the problem channels. We had the signal measured on e4 for 5mins. As soon as we closed it, the TV restarted.
Also, don't know if it's relevant but when changing to these channels the bit error rate spikes to 2000 for a second or two.
We actually had the TV replaced for this reason originally, so I guess this is the aerial?
We are Ne3 1bj, in Gosforth.
Your help is so much appreciated!
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Apologies for long response time, we've had Internet problems (to add to
The list!)
Our software is 1014 and when we select update it says it's up to date - I will try download off the Samsung site. The software version is T-NVTF6DEUC-1014.0.
Serial number is B5EW34PD502501V.
Pon top pike is out nearest, but not sure how to check whether it's
Being used?
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Having downloaded a new software update from site and installing via USB this seems to have fixed the issue! Can't thank you all enough!
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Sunday 6 July 2014 2:21AM
Based in Newcastle Upon Tyne.
Would this explain a strange issue - Samsung TV about a year old, all '4' channels when selected, restart the TV and cut out. Happened first with 4music but now spread to e4, More4, Film4. Only one that works is normal channel 4. Any suggestions?!