Postcode = TA1 1UU. For past 8 weeks unable to receive channels 1 & 2 and others via BT TV box - channels 1 & 2 up until 4/6/20 on channels 751 & 752. Multiple retunes carried out with BT directions. Separate TV with no BT box ok up until 4/6/20. On 5/06/19, change over day for Freeview, multiple channels totally missing after further retune. Advised by Freeview to retune by way of "in-out-reach-in" method - i.e. retune TV with no aerial connection to reset/remove previous frequencies. Asked "what tv aerial" would be req'd if old aerial not compatible. Freeview would not answer this specific question. All Freeview communications webpages etc does not give info of what aerial needed if replacement req'd. Courtesy of gov't decision yet again the individual will no doubt have to pay for an upgrade somewhere along the line - i.e. a new aerial./engineer. Communication and engagement with customers is appauling. I have spent hours with BT and Freeview trying to sort this out.
Wednesday 5 June 2019 7:27AM
Taunton
Postcode = TA1 1UU. For past 8 weeks unable to receive channels 1 & 2 and others via BT TV box - channels 1 & 2 up until 4/6/20 on channels 751 & 752. Multiple retunes carried out with BT directions. Separate TV with no BT box ok up until 4/6/20. On 5/06/19, change over day for Freeview, multiple channels totally missing after further retune. Advised by Freeview to retune by way of "in-out-reach-in" method - i.e. retune TV with no aerial connection to reset/remove previous frequencies. Asked "what tv aerial" would be req'd if old aerial not compatible. Freeview would not answer this specific question. All Freeview communications webpages etc does not give info of what aerial needed if replacement req'd. Courtesy of gov't decision yet again the individual will no doubt have to pay for an upgrade somewhere along the line - i.e. a new aerial./engineer. Communication and engagement with customers is appauling. I have spent hours with BT and Freeview trying to sort this out.