If you use one of these to watch Freeview, or are hoping to after switchover happens in your region, you will need to get a new Freeview box at switchover.

ONdigital/ITVdigital branded set top boxes

Nokia Mediamaster 9850T; Pace DTR730 and DTR735, Philips DTX6370, DTX6371 and DTX6372; Pioneer DBRT200 and DBRT210, Sony VTX-D500; Toshiba DTB2000.

If you have any of these you will need to recycle it and get a new box.

Freeview branded set top boxes

Fusion FRT100*, Pace DTVA-T "Wedge Adaptor", DT210F*, Samsung SIRU200i (Without M suffix).

Freeview, ONdigital and ITV branded integrated digital television sets

Alba ONdigital sets, Bush ONdigital sets.

Hitachi 28WDDODTN, 32WD40DTN and D36W840DTN; Panasonic TX-28DT2, TX-32DT2, TX-28DT30*, TX-32DT30*, TX-36DT30*, TX-36DT35* and TX-32DH40*; Philips 28DW6734, 32DW6834, 32DW9625, 28DW6557* and 32DW6557*.

Sanyo CE28DFN1-B, CE32DFN1-B, CE28DFN2-B, CE32DFN2-B, CE32DFN2BK-B, CE28DWN1-B, CE28DFN3-B-00, CE32DFN3-B-00, CE30LD3-B,CE30LD3BK-B, CE27LD3-B, CE23LD4-B, CE23LD4W-B, CE27LD4-B, CE27LD4BK-B, CE32LD4-B, CE32LD4BK-B, CE27LD5-B and CE32LD5-B.

Sony 28DS60, 32DS60, 28DS65, 32DS65, 28DX20, 32DX20, 28DX30, 32DX30, 28DS20, 32DS20, KP41DS1, KP51DS1, KP51DS2, KP41DS1, KP51DS1, KP51DS2, KD28DX40*, KD32DX40*, KD32DX100*, KD32NX100*, KD32NX200*, KD36NX200*; Toshiba 28WT98B, 32WT98B, 28ZT29B, 32ZT29B, 36ZT29B, 42WT29B, 50WT29B and 57WT29B.

All these sets can be upgraded - contact the supplier (numbers below) to add a Freeview box to the set.

Boxes that do not support both 2k and 8k modes

Some boxes are having problems during switchover supporting both modes at the same times:

Sharp TU-R160H
Humax 9200T
Thomson DTi 1000

The workaround appears to be to add the "8k" manually ( for , for example) and then to do this procedure after switchover is complete: My Freeview box has no EPG, is missing Film4, Channel 4+1, no sound on ITV3 or the channel line up is wrong - ukfree.tv - independent digital television and switchover advice, since 2002

This is on top of the boxes that could not cope with the changes to the Information Table (NIT): Daewoo DS608P, Labgear DTT100, Triax DVB 2000T, Portland DP100 and these VCR/STBs: Daewoo SV900, Bush IDVCR01

Helpline numbers

Alba 0871 230 1777
Bush 0871 230 1777
Daewoo 0870 100 2525
Hitachi 0870 405 4405
Humax 0870 247 8800
Nokia 0845 045 5555
Pace 0870 120 1910
Panasonic 0800 169 3012
Philips 0870 900 9070
Pioneer 0330 123 1240
Sharp 08705 274 277
Sony 08705 111999
Thomson 01443 220220
Toshiba 0115 976 6958

Help with Freeview, aerials?

How do I get a test card with Freeview	1
I would like to know if it is possible to receive UK terrestrial Freeview servic	2
I have been told I would receive too much singal from my Freeview tansmitter as	3
Can my Freeview box receive more than one BBC and ITV region?	4
Is it true that my 87 year old mother is entitled to a FREE upgrade when the ana	5

In this section

Should the UK close down the TV networks to allow for more mobile broadband?	1
UK Digital switchover ends - Northern Ireland completes on 24th October 2012	2
The last day of analogue television in the UK - goodbye PAL	3
2 days left of analogue television - goodbye teletext	4
3 days of analogue to go - goodbye to NICAM 728	5
Changes to Saorview frequencies and power levels, 24th October 2012	6

Comments

Wednesday, 18 April 2012

Bob James
7:06 PM
Ashford

Thanks for all the helpful comments following my earlier message on 10 April. We did a complete retune this morning after the final and now all are being received with no problem.

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Bob James's 2 posts GB flag

Bob's: B's Freeview map B's terrain plot B's frequency data B's Freeview Detailed Coverage

wilson
10:05 PM

Retuned on several occasions - initial success, but have to retune everytime the set is switched back on.
Phillips 26PFL5522/D/05
a 26inch LCD
Any suggestions?

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wilson's 1 post GB flag

Peter Debrill
10:29 PM
Rayleigh

Was given a Bush dating from 2004 but after full retune via installation only receive 22 now. Is the box too old? SS5 5JA.

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Peter Debrill's 1 post GB flag

Peter's: P's Freeview map P's terrain plot P's frequency data P's Freeview Detailed Coverage

Sue Lyons
11:02 PM

We run off the where we have few and regular interruptions in . Is this likely to improve?
Also, the programme guide has little or no information over 2 hours ahead, which makes it very difficult when the recorder works off the programme guide. I have retuned approximately 10 times in the that it will improve, but without success.

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Sue Lyons's 1 post GB flag

Thursday, 19 April 2012

R.S.Andrews
9:54 AM

I have a HUMAX LGB-22DRT television set, on change over 04-04-2012 I clicked on menu and screen went blank, if I switch off then on again the menu will come on screen for a split second and says "poor or " the set is approximatey 4 1/2 years old.Do I need to buy a box. Many thanks for any you can give me.

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Steve P

_{sentiment_satisfied}Gold

10:32 AM

For the avoidance of doubt, this Steve P is not me!

Steve P
Wednesday 18 April 2012 5:20PM
17 hours ago

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Steve P's 1,173 posts GB flag

Amy
10:53 AM

I have a Thomson DT1 550 set top box. When I retuned I found I'm missing Ch 4, More 4, E4 and IV1 and ITV2. UK told me this model is on their problem list. Tried contacting Thomson but they don't answer their phones. Does anyone know if its possible to tune in the missing and if so how? Or do I need to go and buy a new set top box? Any/suggestions much appreciated.

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Mike Dimmick

_{sentiment_very_satisfied}Platinum

11:09 AM

Amy: It's on the 'Split NIT' list at http://www.digitaluk.co.u….pdf . This states that some of the are stored in the 800s rather than at their proper channel numbers. It suggests emailing Thomson.Retail.STB.UK@technicolor.com for support.

To be honest, though, I'd suggest getting a new box. You should consider getting a box now, even if you don't have an HD TV, as future are likely to use the newer technology - it may even be a requirement for the future of the services we already have.

Thomson/Technicolor have essentially pulled out of the UK set-top box market, so they may not offer that much.

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Mike Dimmick

_{sentiment_very_satisfied}Platinum

11:21 AM

R.S.Andrews: Do you have a radio selected as the current ? This TV has a feature which can turn the LCD panel off if you have a radio station selected. I suppose it's possible that it's selecting this when it doesn't detect a stream for the selected channel!

It's possible that this could kick in if the selected TV channel is on one of the frequencies that was reused. There will be a TV stream on that , it just won't be the one that's expected.

Try pressing TV/AV to get back to TV or to another AV input, to get the panel to come back on. Once you can see the menu, select the Default Settings option from the System section. That will clear out all existing channel lists and completely retune.

If all else fails, contact Humax on 0844 669 8800 or email uksupport@humax-digital.co.uk .

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Mike Dimmick's 2,486 posts GB flag

Mike Dimmick

_{sentiment_very_satisfied}Platinum

11:26 AM

Sue Lyons: The is ' Lite', it doesn't carry the commercial multiplexes. They haven't extended their to all the transmitters, using only the main transmitters that carried Freeview before .

Often, problems can be due to the box tuning in the wrong transmitter. See for thoughts on this. We can give more detailed advice if you provide a full postcode.

The programme guide not filling up is likely to be due to an overlap problem where the other transmitter is from a different TV region, or simply that reception is poor enough for the data not to be decoded.

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